360° Enterprise Workflow (Method-of-Work)

Today, the world factories are adopting flexible manufacturing systems and methods of work with Industrial Revolution (IR4.0/IR5.0) best practices and technological advances.

On the contrary, today’s office is still messy & busy workplace. Many “old” jobs like clerks, assistants and support staff are gone (forever). Yet the new and often piecemeal systems and technologies are making us to do extra works.

We have to work faster, harder and longer each day to cope with increasing workload, plus lots of e-Mails, interruptions and low-values meetings, and the extra gray work in order to complete each job. Are the current workplace systems really effective?

At the office workplace, we all aspire to adopt and achieve similar outcomes to the flexible manufacturing at the factory floor.

Firstly, what are office methods of work? There can be countless tasks and procedures, and inter-connected workflows happen at the same time each day.

We propose 360° Enterprise Workflow be our common methods of work, covering both horizontal and vertical workflow. And we need flexible and seamless Enterprise Workflow systems to support the dynamic and evolving methods of work in today’s office. This goes beyond the notion of document workflow management.

Enterprise workflow management (EWM) is the end-to-end process of planning, executing, analyzing, and managing enterprise workflows using manual or automated efforts.

Enterprise Intelligence (EI) class systems provide a structured approach (with logic, algorithm & AI) to help organisation to organise (maintain & sustain) the Enterprise Workflow (continually & systematically) as We Work (vs current Broken Workflows) such that the organisation can seamlessly achieve Compliance, Continuity & Productivity of Work.

At the working level (like factory floor), we need simple and consistent methods of work. Using EI-enabled Systems, the staff and teams can adopt these 5 key habitual actions (and mindset on daily and continually basis) to plan-do-check-act and manage the workflow:

1. “Organise and Plan” overall projects, actions, events, resources and procedures
2. “Capture and File” Data/Documents promptly from Source into the right folders (one-time effort without delay, re-usable all the times thereafter)
3. “Find & Prioritise” from TDL to collaborate with teams on the same page… to get-job-done, e-Print, e-Approve, e-File (evidence)
4. “Check & Analyse” overall progress status & performance (vs plan) for review, evaluation and closure
5. “Learn and Use” knowledge and insights for problem-solving, continual innovation and improvement.

We recognize many good systems already deployed in many organisations. The EI platform should be the integrator system of systems to connect and collate all data and information from various sources.

By design, the EI systematically and progressly maps the entire organisation systems and processes,

• from Policy to SOP,
• from Org-Chart to Job-Roles,
• from Strategic to Operations, and
• from Business Applications to All Relevant Resources.

The EI is like the “digital twins” that replicate the organisation and all its actions to enable flexible methods of work. Therefore, naturally the EI provides ready knowledge for more advanced AI Applications.

We also advocate EI for Enterprise AI applications.